All items are dispatched from our warehouse in Ballarat, Australia.
- Please provide us your physical address , A street address, not a P.O. Box number
- Under normal situations, delivery time will take 3 to 8 working days after dispatch depending on your location. Remote areas will require longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
- Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and payments’ section of the listing. Applicable postage and handling rates will be displayed.
- The shipping fees we charge include postage and handling fees. If you have selected registered post, tracking numbers are provided by email when your order has been dispatched.
- We work with different courier partners to provide reasonable freight costs and quality service. The type of courier is depending on the size and weight of each item and the delivery location.
- Postage and handling fees are calculated based on the weight and size of each product. Hence, discounts on freight costs are not available.
- Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
- Some products may be dispatched in more than one carton.
- We currently only dispatch to addresses within Australia.
- We aim to dispatch all products within one working day of your full payment being made. If you need to cancel a purchase after the product has been dispatched, note that the postage fee may not be refundable. Additional postage fees may apply for redelivery or redirection requests.
- Buyers must agree with the above postage and handling terms before purchase.